Privacy Policy
This policy provides general information about how Mettlevouch collects, uses, retains and protects the personal information of users of its website and services. It is an editable template and should not be treated as definitive legal advice or a guarantee of regulatory compliance in any jurisdiction.
Last updated: to be completed by Mettlevouch. This document must be reviewed and adapted by qualified legal counsel before any official publication, having regard to the country of operation, the business sector and applicable regulations, particularly in relation to data protection.
Scope
This policy applies to all visitors, registered users and customers who interact with the website, forms, analysis tools and services offered by Mettlevouch. It does not apply to third-party websites that may be linked to from these services.
Website and services
Any data you submit through our forms, user area or support communications is covered by this policy.
Visitors and customers
Applies to prospects, trial users and customers who have active access to the Mettlevouch platform.
Third-party services
The privacy practices of third-party partners or providers are covered by their own policies.
Data collected
The data categories listed below may be collected during normal use of the website and services.
| Category | Examples | Source |
|---|---|---|
| Identity | Surname, first name, email address | Please send the Contact/sign-up form text you’d like rewritten, and I’ll edit it for natural, professional Australian English while preserving the original meaning and function. |
| Connection | IP address, browser type and pages visited | Automated collection (cookies and server logs) |
| Usage | Preferences and tool interaction history | Platform usage |
| Communication | Please send the support message(s) you’d like rewritten for Australian English, and I’ll edit them while preserving the original meaning and scope. | Direct correspondence |
Purposes of processing
The personal information collected may be used for the following purposes, to the extent necessary and proportionate.
Mettlevouch undertakes not to process data for purposes outside these without informing the user in advance, unless otherwise required by law.
- Providing, maintaining and improving the services we offer
- Responding to requests submitted via contact forms
- Ensuring security and preventing fraudulent use
- Sending service-related communications, with consent where required
- Conducting anonymised statistical analyses of website usage
- Meeting applicable legal and regulatory obligations
Legal basis and retention
Data processing is based, as applicable, on the user’s consent, the performance of a contract, a legitimate interest or a legal obligation. Data is retained only for as long as necessary for the purposes described above and is then deleted or anonymised, unless a longer legal retention period applies.
How long is my data kept?
The retention period depends on the nature of the data and the purpose for which it is kept. Mettlevouch must define and document a specific period for each category of data.
Can I withdraw my consent at any time?
Yes. If processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of any processing carried out before it was withdrawn.
Is my data transferred overseas?
Some technical providers used by Mettlevouch may host data in other jurisdictions. The appropriate safeguards should be set out here, based on the providers actually used.
Data sharing
Mettlevouch does not sell users’ personal data. However, limited sharing may occur in the following cases:
Technical providers
Hosting, email delivery or analytics tools, subject to contracts that govern data confidentiality.
Legal obligations
Disclosure to a competent authority where required by law or by a court decision.
Business reorganization
If a merger, sale or restructuring occurs, provided an equivalent level of protection is maintained.
Cookies and similar technologies
The website may use cookies and similar technologies to ensure it works properly, measure traffic and, where applicable, personalise the user experience. Users can configure their browser to refuse or limit the use of non-essential cookies; some website features may then be affected.
Data security
Mettlevouch implements reasonable organisational and technical measures designed to protect personal data from unauthorised access, loss, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.
User rights
Depending on the applicable regulations, users may have rights in relation to their personal data, including access, rectification, erasure, restriction, objection and portability.
- Request access to the personal data Mettlevouch holds
- Request correction of inaccurate or incomplete data
- Request deletion of data, subject to applicable legal limits
- Please provide the text you’d like rewritten for en-AU marketing use.
- Request portability of the data provided, where technically feasible
To exercise these rights, Mettlevouch must specify a dedicated contact channel (an email address or a specific form). This document must include the exact contact details before publication.
Minors
Mettlevouch’s website and services are not intended for minors. We do not knowingly collect data relating to minors; if any data is identified as coming from a minor, it will be deleted as soon as this becomes known.
Changes to this policy
Mettlevouch reserves the right to amend this privacy policy at any time to reflect legal, technical or organisational changes. The current version is the one published on this page, together with its last updated date.
Contact
For any questions about this privacy policy or the exercise of your rights, Mettlevouch must add an official contact method here. This document is a general template intended to be completed and validated before final publication.